Soft Skills Training

What are soft skills?

Measuring soft skills is no easy thing but in the most progressive companies, managers are looking for people's ability to communicate clearly and openly, and to listen and respond empathetically. They also want them to have equally well-honed written skills so that their correspondence (including emails) doesn't undo all the good work their face-to-face communication creates. Good soft skills include the ability of people to balance the commercial needs of their company with the individual needs of their staff. Being flexible and able to adapt to the changing needs of an organisation and being able to collaborate with others and influence situations through lateral and more creative thinking.

The ability to deal with differences, multiculturalism and diversity is needed more than ever. Very few companies are untouched by the ever-widening influence of other cultures and good soft skills facilitate better communication and people's ability to manage differences effectively. Everyone already has some form of soft skills.

These skills are called soft because they impact our day to day life and are also transferrable to our workplace. Not only that, the best news of all is that soft skills can be developed and honed on an on-going basis through good training, insightful reading, observation and of course, practise, practise, practise.

Our training courses generally take place over one to three days. By offering on site training, we make it easy for you to find a course that fits your schedule. One to one classes are also available from our office. See the list of course titles available below.

Call us at 705-363-7083 to find out more or send us an email to obtain course outlines. Watch for our course catalogue which will be available online soon.

Human Resources Bundle

Anger Management: Understanding Anger - Yours and Others
Change Management: Change and How to Deal With It
Conducting Effective Performance Reviews
Conflict Resolution: Getting Along in the Workplace
Customer Service Training: Managing Customer Service
Hiring for Success: Behavioral Interviewing Techniques
Orientation Handbook: Getting Employees Off to a Good Start
Performance Management: Managing Employee Performance
Problem Solving & Decision Making
Stress Management
Teamwork: Building Better Teams
Employee Dispute Resolution: Mediation through Peer Review
Business Succession Planning: Developing and Maintaining a Succession Plan

Sales and Marketing Core Bundle

Building Relationships for Success in Sales
Dynamite Sales Presentations
Overcoming Objections to Nail the Sale
Prospecting for Leads like a Pro
Selling Smarter

Sales and Marketing Advanced Bundle

Advanced Writing Skills
CRM: An Introduction to Customer Relationship Management
Marketing and Sales
Negotiating for Results
Problem Solving & Decision Making
Public Speaking: Presentation Survival School

Career Development Core Bundle

Building Self Esteem and Assertiveness Skills
Career Skills for the Administrative Assistant
Communication Strategies
Mastering the Interview to Further your Career
Public Speaking: Presentation Survival in Your Career
Time Management: Get Organized for Peak Performance at Work
Working Smarter: Using Technology to your Advantage

Supervisors and Managers Core Bundle

Business Leadership: Becoming Management Material
Coaching: A Leadership Skill
Conflict Resolution: Dealing with Difficult People for the Manager
Human Resources Training: HR for the Non HR Manager
Motivation Training: Motivating Your Workforce
The ABCs of Supervising Others
The Professional Supervisor

Supervisors and Managers Advanced Bundle

Change Management: Change and How to Deal With It
Conflict Resolution: Getting Along in the Workplace
Delegation: The Art of Delegating Effectively
Performance Management: Managing Employee Performance
Team Building: Developing High Performance Teams
Teamwork: Building Better Teams

Human Resources Core Bundle

Anger Management: Understanding Anger - Yours and Others
Conflict Resolution: Getting Along in the Workplace for HR
Hiring for Success: Behavioural Interviewing Techniques
Mastering the Interview
Orientation Handbook: Getting Employees Off to a Good Start
Safety in the Workplace for HR
Workplace Harassment: What It is and What to Do About It for HR

Human Resources Advanced Bundle

Business Succession Planning: Developing and Maintaining a Succession Plan
Conducting Effective Performance Reviews
Employee Dispute Resolution: Mediation through Peer Review
Generation Gap: Closing the Generation Gap in the Workplace for HR
Performance Management: Managing Employee Performance for HR
Stress Management
Workplace Violence: How to Manage Anger and Violence in the Workplace for HR

Workplace Essentials Bundle

Business Ethics for the Office
Diversity Training: Celebrating Diversity in the Workplace
Generation Gap: Closing the Generation Gap in the Workplace
Inventory Management: The Nuts & Bolts
Safety in the Workplace
Workplace Harassment: What It is and What to Do About It
Workplace Violence: How to Manage Anger and Violence in the Workplace

Train the Trainer Bundle

Advanced Skills for the Practical Trainer
Developing Your Training Program
Facilitation Skills
Survival Skills for the New Trainer
The Practical Trainer
Using Activities to Make Training Fun

Administration Core Bundle

Budgets and Managing Money
Business Writing That Works for the Administrator
Customer Service: Critical Elements of Customer Service
Skills for the Administrative Assistant
The ABCs of Supervising Others for the Administrator
The Minute Taker's Workshop
Time Management: Get Organized for Peak Performance for the Adminstrator

Personal Development Bundle

Business Etiquette: Gaining That Extra Edge
Creating a Dynamic Job Portfolio
Getting Your Job Search Started
SpeakEasy: Conquering Your Fear of Speaking in Public
Time Management: Get Organized for Peak Performance

Call Center Bundle

Call Center Training: Sales and Customer Service Training for Call Center Agents
Customer Relationship Management
Customer Service Training: Managing Customer Service
Overcoming Objections to Nail the Sale for Call Centers
Selling Smarter for Call Centers
Telemarketing: Using the Telephone as a Sales Tool

Project Management Bundle

Advanced Project Management
Intermediate Project Management
Meeting Management: The Art of Making Meetings Work
Project Management Fundamentals
Project Management Training: Understanding Project Management
Writing Reports and Proposals for Project Management

Core Essentials for Business Professionals Bundle

Conflict Resolution - A One Day Primer
Controlling Anger Before It Controls You - A One Day Primer
Current Project Management Techniques to Increase Effectiveness - A One Day Primer
Leadership Skills for Supervisors
Negotiation Skills - A One Day Primer
Secrets of Change Management - A One Day Primer
Stress Relief and Stress Reduction - A One Day Primer
Train-the-Trainer - Inspire, Motivate and Educate - A One Day Primer

Career Development Advanced Bundle

Advanced Writing Skills for your Career
Business Writing That Works
Conflict Resolution: Dealing with Difficult People
Public Speaking: Speaking Under Pressure
Writing Reports and Proposals